Terms of Use

Effective Date: April 7, 2026

Welcome to Robin Baby. These Terms of Use ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Bunny Hopper Labs Inc. ("Robin Baby," "we," "us," or "our"), governing your access to and use of the Robin Baby mobile application (the "App"), our website at www.robinbaby.com (the "Website"), and all related services, features, and content (collectively, the "Service").

Robin Baby is a voice-first baby tracking and family memory assistant designed for parents and caregivers. Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By downloading, installing, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

We may update these Terms from time to time in accordance with Section 18. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

2. Eligibility

2.1 Age Requirement

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is greater) to create an account and use the Service. By using the Service, you represent and warrant that you meet this age requirement.

2.2 Intended Users

Robin Baby is designed exclusively for use by parents, guardians, and authorized caregivers of children. The Service is not intended for direct use by children. You may only log data about children for whom you have legal parental or guardianship authority, or for whom you have been authorized by such a person to act as a caregiver.

2.3 Capacity

By agreeing to these Terms, you represent that you have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organization (such as a daycare or childcare provider), you represent that you have the authority to bind that organization to these Terms.

2.4 Parental Consent for Children's Data

The Service collects and processes information about children (including names, dates of birth, health-related data, feeding and sleep patterns, and other personal information) as provided by their parents, legal guardians, or authorized caregivers. By creating a child profile and entering data about a child, you represent and warrant that you are the child's parent or legal guardian, or that you have obtained verifiable consent from the child's parent or legal guardian to provide such information. You consent, on behalf of yourself and any minor children whose data you provide, to the collection, use, processing, and storage of such data as described in these Terms and our Privacy Policy. This consent constitutes valid parental consent for purposes of the U.S. Children's Online Privacy Protection Act (COPPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and any other applicable laws governing the collection of children's data. You may withdraw this consent at any time by deleting your child's profile or contacting us at hello@robinbaby.com, subject to our data retention obligations described in the Privacy Policy.

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You may register using email-based one-time password (OTP) authentication, Google Sign-In, or Apple Sign-In, depending on platform availability.

3.2 Account Accuracy

You agree to maintain and promptly update your account information to keep it accurate, current, and complete. Providing false, misleading, or outdated information may result in suspension or termination of your account.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us at hello@robinbaby.com if you become aware of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to secure your account.

3.4 One Account Per Person

Each individual may maintain only one account. Creating multiple accounts to circumvent restrictions, abuse free trial offers, or for any other deceptive purpose is prohibited and may result in termination of all associated accounts.

4. Description of Service

4.1 Overview

Robin Baby is a voice-first baby tracking and family memory assistant. The Service allows parents and caregivers to record, organize, and review events related to their children's daily routines and development.

4.2 Core Features

The Service includes, but is not limited to, the following features:

• Voice Logging: Speak naturally to record events. Audio is transcribed and processed by artificial intelligence ("AI") to extract structured data (feedings, sleep, diaper changes, milestones, medications, symptoms, and other events).
• Text Logging: Manually type or scan handwritten notes to log events.
• AI-Powered Event Extraction: Natural language inputs are analyzed by AI models to automatically categorize and structure event data.
• Timeline: A chronological view of all logged events for each child.
• Ask (Natural Language Q&A): Ask questions about your child's data in plain language and receive AI-generated answers based on your logged data.
• Doctor Summaries: Generate formatted PDF exports of your child's logged data, organized for sharing with healthcare providers.
• Smart Analytics: AI-generated insights and pattern analysis based on your logged data.
• Family Sharing: Invite other caregivers to join your family and share access to children's data.
• Widget Support: Home screen widgets for quick logging and event summaries.

4.3 Feature Availability

Certain features are available only to Users with an active Premium subscription, as described in Section 5. We reserve the right to modify, add, or remove features at any time, with or without notice.

4.4 Service Availability

While we strive to maintain continuous availability, the Service may be temporarily unavailable due to maintenance, updates, server issues, or circumstances beyond our control. We do not guarantee uninterrupted or error-free operation of the Service.

4.5 No Service Level Agreement

The Service is provided without any service level agreement (SLA) or guaranteed uptime commitment. We do not guarantee any minimum level of availability, response time, or performance. We will use commercially reasonable efforts to maintain the Service, but extended periods of unavailability may occur, and Robin Baby shall not be liable for any losses or inconvenience arising from Service downtime or degraded performance.

4.6 Personal Use Only

The Service is intended for personal, non-commercial use by individual parents and caregivers. The Service is not designed, intended, or suitable for use by healthcare professionals, medical providers, childcare facilities, or any other professional or institutional users as a professional tool, medical record system, or clinical decision-support system. Any use of the Service in a professional capacity is at your own risk, and Robin Baby disclaims all liability arising from such use.

5. Subscription Terms

5.1 Free Tier

Robin Baby offers a free tier with limited functionality, including basic text logging and limited numbers of children and caregivers per family. The specific features and limitations of the free tier are described within the App and may change from time to time.

5.2 Premium Subscription

The Premium subscription unlocks the full Robin Baby experience, including voice logging, AI-powered event extraction, Ask Q&A, doctor summary generation, smart analytics, and unlimited caregivers and children per family.

5.3 Pricing

Premium subscription pricing is as follows (prices may vary by region and are subject to change):

• Monthly: $11.99 per month
• Annual: $59.99 per year (equivalent to $4.99 per month)

All prices are in United States Dollars (USD) unless otherwise indicated in the App. Applicable taxes may apply depending on your jurisdiction.

5.4 Free Trial

We may offer a free trial period that provides full access to Premium features. Free trial eligibility, duration, and terms are determined at our sole discretion and may vary. If you do not cancel before the free trial period ends, your subscription will automatically convert to a paid Premium subscription, and you will be charged the applicable subscription fee.

You will not be charged during the free trial period. If you wish to avoid being charged, you must cancel your subscription before the free trial expires.

5.5 Payment

Payment for Premium subscriptions is processed through Apple In-App Purchase (on iOS) or Google Play Billing (on Android). By subscribing, you authorize the applicable platform (Apple or Google) to charge your designated payment method for the subscription fee.

All billing is handled by Apple or Google, as applicable. Robin Baby does not directly collect or store your payment information.

5.6 Auto-Renewal

Your subscription will automatically renew at the end of each billing period (monthly or annually, depending on your selected plan) unless you cancel at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate of your selected plan.

5.7 Managing and Canceling Your Subscription

You may manage or cancel your subscription at any time through your device's account settings:

• iOS: Go to Settings > [Your Name] > Subscriptions, select Robin Baby, and tap Cancel Subscription.
• Android: Go to Google Play Store > Menu > Subscriptions, select Robin Baby, and tap Cancel Subscription.

Cancellation takes effect at the end of the current billing period. You will continue to have access to Premium features until the end of the period you have already paid for. No partial refunds will be issued for unused portions of a subscription period.

5.8 Refunds

Refund requests are handled by Apple or Google in accordance with their respective refund policies:

• iOS: Visit reportaproblem.apple.com or contact Apple Support.
• Android: Visit the Google Play Store or contact Google Play Support.

Robin Baby does not have the ability to issue refunds for purchases made through Apple or Google. We may, at our sole discretion, offer service credits or other accommodations for service-related issues.

5.9 Changes to Pricing

We reserve the right to change subscription pricing at any time. If we increase pricing, we will provide you with at least 30 days' advance notice (via email or in-app notification) before the new pricing takes effect. Price changes will apply to the next billing cycle following the notice period. If you do not agree with the new pricing, you may cancel your subscription before the new price takes effect.

5.10 Downgrade Upon Expiry

If your Premium subscription expires or is canceled, your account will revert to the free tier. You will retain read-only access to all previously logged data, but Premium features (voice logging, AI extraction, Ask Q&A, doctor summaries, smart analytics, and expanded family limits) will no longer be available until you resubscribe.

6. User Responsibilities

6.1 Accurate Data Entry

You are solely responsible for the accuracy and completeness of all data you enter into the Service, whether through voice, text, scanning, or any other input method. Robin Baby processes and stores your inputs but does not independently verify their accuracy.

6.2 Review of AI Outputs

AI-powered features, including voice transcription, event extraction, natural language Q&A answers, and analytics insights, may produce inaccurate, incomplete, or misleading results. You are responsible for reviewing all AI-generated outputs and correcting any errors before relying on the data. Robin Baby is not responsible for any consequences arising from unreviewed or uncorrected AI outputs.

6.3 No Reliance for Medical Decisions

You must not rely on the Service, including any data, summaries, analytics, or AI-generated answers, as the basis for medical decisions. Always consult a qualified healthcare provider for any questions or concerns about your child's health. See Section 7 (Medical Disclaimer) for important additional information.

6.4 Appropriate Use

You agree to use the Service only for its intended purpose: tracking and organizing information about children for whom you are a parent, guardian, or authorized caregiver. You are responsible for ensuring that any data you enter complies with applicable laws and does not infringe on the rights of others.

6.5 Compliance with Laws

You agree to comply with all applicable local, state, national, and international laws and regulations in connection with your use of the Service.

6.6 Data Backup Responsibility

While we implement reasonable measures to protect and preserve your data, you are solely responsible for maintaining independent backups of any data you consider important. We strongly recommend that you regularly use the Service's data export functionality to maintain your own copies of your logged data. Robin Baby is not a backup service and does not guarantee that your data will be preserved indefinitely. You acknowledge that data loss may occur due to server failures, software errors, third-party service outages, cyberattacks, or other causes, and that Robin Baby shall not be liable for any loss of or damage to your User Content, regardless of the cause. The Service should not be your sole or primary record of critical health information, including medication schedules, allergy information, or medical history.

7. Medical Disclaimer

7.1 Not a Medical Device

Robin Baby is NOT a medical device, medical application, or healthcare product. The Service has not been evaluated, cleared, or approved by Health Canada, the U.S. Food and Drug Administration (FDA), or any other governmental or regulatory body worldwide, for any medical purpose. The Service is not subject to, and does not comply with, the requirements applicable to regulated medical devices in any jurisdiction.

7.2 No Medical Advice, Diagnosis, or Treatment

The Service does NOT provide medical advice, medical diagnosis, or medical treatment recommendations. Nothing in the Service -- including AI-generated answers, analytics insights, trend analyses, pattern detection, or any other output -- should be interpreted as medical advice or a substitute for professional medical judgment.

7.3 Doctor Summaries Are Not Medical Records

The "Doctor Summary" feature generates formatted PDF exports of parent-reported event data. These summaries are compilations of information that you, the User, have logged. They are NOT medical records, clinical assessments, diagnostic reports, or medical evaluations. They are intended solely as a convenience to help you share your observations with your child's healthcare provider. Your healthcare provider will exercise their own independent professional judgment in reviewing any information you share.

7.4 AI-Generated Answers Are Informational Only

The "Ask" feature and all AI-generated analytics, insights, and answers are based solely on the data you have logged in the Service. These outputs are informational only and are subject to the limitations and potential inaccuracies inherent in AI processing (see Section 8). They do not constitute a professional opinion of any kind.

7.5 Always Consult a Healthcare Provider

For any questions, concerns, or decisions about your child's health, development, nutrition, sleep, allergies, medications, symptoms, or any other health-related matter, always consult a qualified pediatrician or other licensed healthcare professional. Do not delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information obtained through the Service.

7.6 Emergencies

IN CASE OF A MEDICAL EMERGENCY, IMMEDIATELY CALL 911 (IN THE UNITED STATES AND CANADA), 112 (IN THE EUROPEAN UNION), OR YOUR LOCAL EMERGENCY SERVICES NUMBER. DO NOT USE THIS APP TO SEEK EMERGENCY ASSISTANCE.

Robin Baby is not designed for, and should never be used in, emergency situations. The Service cannot connect you to emergency services, and there is no guarantee that the Service will be available or functional when you need it.

7.7 Allergies and Dietary Information

While the Service may help you track information about your child's food intake, allergies, and symptoms, this tracking is based entirely on your self-reported inputs and AI interpretation of those inputs, which may contain errors. The Service does not diagnose allergies, intolerances, or any medical conditions. Any pattern or correlation identified by the Service must be evaluated and confirmed by a qualified healthcare provider.

7.8 Medications

While the Service may help you log medication administration, the Service does not verify medication names, dosages, frequencies, interactions, or appropriateness. Always follow your healthcare provider's and pharmacist's instructions regarding medications. Do not rely on the Service as your sole record of medication administration for critical medications.

7.9 Assumption of Risk and Release of Medical Claims

By using the Service, you acknowledge, understand, and voluntarily assume the risk that: (a) the Service is a personal organizational tool and not a medical resource; (b) the Service may contain errors, inaccuracies, or omissions in any data, output, or AI-generated content; (c) any health-related decisions you make are your sole responsibility; and (d) Robin Baby bears no responsibility for any health outcomes related to your use of or reliance on the Service. To the fullest extent permitted by applicable law, you hereby release and forever discharge Bunny Hopper Labs Inc., its officers, directors, employees, agents, and affiliates from any and all claims, demands, damages, losses, costs, and expenses (including legal fees) arising out of or related to any medical or health-related decision made in connection with your use of the Service, including but not limited to decisions regarding medications, allergies, feeding, sleep, symptoms, or any other health-related matter.

8. AI Features Disclaimer

8.1 AI Accuracy Limitations

Robin Baby uses artificial intelligence and machine learning technologies, including large language models (LLMs), to power many of its features. While we strive for accuracy, AI technology is inherently imperfect and may produce errors, inaccuracies, omissions, or misleading results. You should not assume that any AI-generated output is completely accurate.

8.2 Voice Transcription

Voice recordings are processed by AI-powered speech-to-text technology. Transcription accuracy may be affected by:

• Background noise, poor microphone quality, or low audio volume
• Accents, dialects, or non-standard pronunciation
• Specialized vocabulary, proper nouns, medication names, or medical terminology
• Multiple speakers or interrupted speech

Always review transcribed text for accuracy before relying on it.

8.3 Event Extraction

AI-powered event extraction interprets your natural language input to categorize and structure data (e.g., identifying feeding times, sleep durations, and diaper changes). This process may:

• Misclassify event types
• Extract incorrect quantities, times, or durations
• Miss events mentioned in the input
• Create duplicate or erroneous events
• Misinterpret ambiguous language
• Generate content that does not correspond to any actual input or logged data (AI "hallucination")

You are responsible for reviewing extracted events and correcting any errors.

8.4 Q&A and Analytics

The Ask feature and smart analytics generate answers and insights based on your logged data. These outputs may be:

• Incomplete if your logged data is sparse or inconsistent
• Inaccurate if underlying event data contains errors
• Misleading if taken out of context
• Based on statistical patterns that may not be clinically meaningful

AI-generated answers and insights are not verified by medical professionals and should not be treated as authoritative.

8.5 Continuous Improvement

We continuously work to improve the accuracy and reliability of our AI features. However, we cannot and do not guarantee that AI outputs will be error-free, and we disclaim all liability for errors in AI-generated content.

8.6 Critical Data Warning: Medications, Dosages, and Allergies

Voice transcription and AI event extraction are particularly prone to errors when processing medication names, dosages, units of measurement, allergy information, and other health-critical data. For example, spoken numbers and units may be misinterpreted (e.g., "2 mL" may be transcribed as "12 mL," "Tylenol" may be misrecognized as a different medication, or a dosage frequency may be incorrectly extracted). You must independently verify all medication-related data, dosages, allergy information, and any other health-critical information against your original prescriptions, healthcare provider instructions, and pharmacy labels. Never administer medication to a child based solely on information displayed in the Service without independently confirming the dosage, medication name, and administration instructions from a reliable source. Robin Baby expressly disclaims all liability for any harm resulting from reliance on AI-processed medication, dosage, or allergy data.

8.7 AI Model Changes

We may change, update, replace, or modify the AI models and third-party AI service providers used by the Service at any time, without prior notice to you. Changes to AI models may affect the accuracy, behavior, or quality of AI-generated outputs. We do not guarantee consistency in AI outputs across model changes, and you should not rely on any particular level of AI accuracy or behavior remaining constant over time.

8.8 Compounding Inaccuracies

The quality and accuracy of AI-generated outputs depend directly on the quality and accuracy of your inputs. Inaccurate, incomplete, ambiguous, or contradictory inputs will produce correspondingly inaccurate, incomplete, or misleading outputs. AI processing may amplify or compound input errors rather than correct them. Robin Baby is not responsible for any inaccuracies in AI outputs that result from inaccurate, incomplete, or ambiguous inputs.

9. Intellectual Property

9.1 Robin Baby Ownership

The Service, including but not limited to the App, Website, software, code, design, graphics, logos, trademarks, user interface, AI models and algorithms (as integrated into the Service), documentation, and all other intellectual property embodied therein, is owned by or licensed to Bunny Hopper Labs Inc. and is protected by Canadian, United States, and international copyright, trademark, patent, trade secret, and other intellectual property laws.

9.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on devices that you own or control, solely for your personal, non-commercial use in accordance with these Terms.

9.3 Restrictions

You may not: (a) copy, modify, adapt, translate, or create derivative works of the Service; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service; (c) remove, alter, or obscure any copyright, trademark, or other proprietary notices; (d) sublicense, lease, rent, sell, or otherwise transfer the Service to any third party; or (e) use the Service for any purpose other than as expressly permitted by these Terms.

9.4 Trademarks

"Robin Baby," the Robin Baby logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Bunny Hopper Labs Inc. or its affiliates. You may not use these trademarks without our prior written permission.

10. User Content and Data

10.1 Your Data Ownership

You retain all ownership rights in and to the content, data, and information you submit, upload, or input through the Service ("User Content"), including voice recordings, text entries, event data, child profiles, and any other personal information. Robin Baby does not claim ownership of your User Content.

10.2 License to Robin Baby

By using the Service, you grant Robin Baby a limited, non-exclusive, worldwide, royalty-free license to access, use, process, store, reproduce, and transmit your User Content solely for the purposes of: (a) providing, operating, and improving the Service; (b) processing your inputs through AI models to deliver features such as transcription, event extraction, Q&A, and analytics; and (c) generating anonymized, aggregated data that does not identify you or your children (as further described in our Privacy Policy). This license terminates when you delete your User Content or your account, subject to reasonable backup and archival retention periods.

10.3 Data Processing by Third-Party AI Providers

To deliver AI-powered features, your User Content (including voice recordings, text inputs, and questions) is transmitted to and processed by third-party AI service providers, including but not limited to OpenAI and Groq. By using the Service, you consent to this processing. These providers process your data in accordance with their respective terms of service and privacy policies. We select providers that maintain appropriate data handling practices, but we cannot guarantee how third parties process data once transmitted. For more information, see our Privacy Policy.

10.4 Data Portability and Export

You may export your data at any time through the Service's data export functionality. Upon account deletion, we will delete your User Content in accordance with our Privacy Policy, subject to any legal retention obligations.

10.5 Responsibility for User Content

You are solely responsible for all User Content you submit through the Service. You represent and warrant that: (a) you have the right to submit such content; (b) the content does not violate any applicable law or regulation; and (c) the content does not infringe on the rights of any third party.

11. Family Sharing and Multi-User Access

11.1 Family Administration

When you create a family within the Service, you become the family administrator ("Admin"). The Admin may invite other caregivers to join the family and share access to children's data.

11.2 Shared Access

All members of a family share access to the same children's data within that family, including event logs, timelines, analytics, and doctor summaries. By inviting someone to your family, you authorize them to view, add, edit, and interact with all children's data within that family.

11.3 Caregiver Responsibilities

As the family Admin, you are responsible for:

• Ensuring that all invited caregivers are authorized and trustworthy individuals
• Understanding that invited caregivers will have access to all children's data in the family
• Managing caregiver access, including removing caregivers when appropriate
• Informing invited caregivers of these Terms and ensuring their compliance
• Obtaining any necessary consent from other parents or legal guardians of children in your family before granting access to additional caregivers, particularly where required by applicable custody arrangements, court orders, or privacy laws

11.4 Invited Caregiver Agreement

By accepting an invitation to join a family, invited caregivers agree to these Terms and acknowledge that: (a) they will have access to children's data shared by the family Admin and other caregivers; (b) they are responsible for using this access appropriately and in accordance with these Terms; and (c) the family Admin may revoke their access at any time.

11.5 Disputes Between Family Members

Robin Baby is not responsible for disputes between family members or caregivers regarding data access, accuracy, or use. If you have concerns about another caregiver's access, you should manage permissions within the App or contact us for assistance.

11.6 Custody and Legal Authority

Robin Baby does not verify, adjudicate, or make determinations regarding the legal custody, guardianship, or parental rights of any User. By creating a family, adding children, or inviting caregivers, you represent and warrant that you have the legal authority to do so and that your actions comply with any applicable custody agreements, court orders, or legal arrangements. Robin Baby is not responsible for determining or enforcing custody arrangements, parenting plans, or access rights. If you believe that another User has added your child to the Service without proper legal authority, or that a caregiver has been granted access in violation of a custody order or legal agreement, you may contact us at hello@robinbaby.com. We may, at our sole discretion and without any obligation, take reasonable steps in response to documented court orders, but we are not a party to and bear no responsibility for family, custody, or domestic disputes.

11.7 Conflicting Requests and Data Disputes

In the event of conflicting requests from family members (including but not limited to requests to add or remove caregivers, delete data, or modify access permissions), the family Admin's instructions will generally take precedence, except where overridden by a valid court order presented to us. Robin Baby reserves the right, but has no obligation, to suspend access to a family's data pending resolution of a dispute. We are not obligated to investigate, mediate, or resolve disputes between family members, and we shall not be liable for any actions taken or not taken in response to conflicting requests. If we receive a valid court order directing us to restrict, provide, or delete data, we will comply with the court order to the extent required by law.

12. Acceptable Use

12.1 Prohibited Conduct

You agree not to:

• Use the Service for any unlawful, harmful, abusive, harassing, defamatory, or fraudulent purpose
• Attempt to gain unauthorized access to the Service, other users' accounts, or any related systems or networks
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Use any automated means (including bots, scrapers, crawlers, or spiders) to access, collect data from, or interact with the Service
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service
• Circumvent, disable, or otherwise interfere with security-related features of the Service, including features that prevent or restrict use or copying of content
• Use the Service to develop a competing product or service
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity
• Submit false, misleading, or fabricated data about children who do not exist or for whom you do not have proper authority
• Use the Service to store, transmit, or process content that is illegal, abusive, or violates the rights of others
• Resell, redistribute, or commercially exploit any aspect of the Service without our prior written consent
• Use the Service in any manner that could damage, disable, overburden, or impair the Service

12.2 Enforcement

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these prohibitions, including reporting such conduct to law enforcement authorities, terminating accounts, and pursuing civil remedies.

13. Third-Party Services

13.1 Third-Party Dependencies

The Service relies on third-party service providers for various functions, including but not limited to:

• AI Processing: OpenAI, Groq
• Cloud Infrastructure: Supabase, cloud hosting providers
• Payment Processing: Apple In-App Purchase, Google Play Billing
• Analytics and Error Reporting: Various analytics and crash reporting services

13.2 No Responsibility for Third-Party Services

We are not responsible for the availability, reliability, accuracy, or performance of any third-party services. Outages, errors, or changes to third-party services may affect the Service's functionality. We will use commercially reasonable efforts to minimize disruptions, but we do not guarantee uninterrupted service.

13.3 Third-Party Terms

Your use of the Service may also be subject to the terms, conditions, and policies of third-party service providers, including the Apple Media Services Terms and Conditions and Google Play Terms of Service. It is your responsibility to review and comply with any applicable third-party terms.

13.4 Third-Party Links

The Service may contain links to third-party websites or services. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services. You access third-party websites at your own risk.

14. Privacy

Your privacy is important to us. Our collection, use, storage, and sharing of your personal information, including information about your children, is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the practices described in the Privacy Policy.

Key privacy highlights relevant to these Terms:

• We collect and process voice recordings, text inputs, child profile data, and event data to provide the Service
• User Content is transmitted to third-party AI providers (OpenAI, Groq) for processing
• We implement security measures to protect your data, but no system is completely secure
• You can delete your account and associated data at any time
• We comply with applicable data protection laws

For full details on our data practices, please review our Privacy Policy.

15. Disclaimers and Limitation of Liability

15.1 "As Is" and "As Available"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BUNNY HOPPER LABS INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

15.2 No Warranty on Accuracy

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OR INFORMATION OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; (D) AI-GENERATED OUTPUTS, INCLUDING TRANSCRIPTIONS, EVENT EXTRACTIONS, Q&A ANSWERS, ANALYTICS, AND INSIGHTS, WILL BE FREE FROM ERRORS; OR (E) ANY DEFECTS IN THE SERVICE WILL BE CORRECTED.

15.3 No Liability for Medical Decisions

TO THE FULLEST EXTENT PERMITTED BY LAW, BUNNY HOPPER LABS INC. SHALL NOT BE LIABLE FOR ANY HEALTH OUTCOMES, MEDICAL DECISIONS, OR CONSEQUENCES ARISING FROM YOUR USE OF OR RELIANCE ON THE SERVICE, INCLUDING BUT NOT LIMITED TO DATA, SUMMARIES, ANALYTICS, AI-GENERATED ANSWERS, OR ANY OTHER OUTPUT OF THE SERVICE. YOU USE THE SERVICE AT YOUR OWN RISK AND ARE SOLELY RESPONSIBLE FOR ALL MEDICAL AND HEALTH-RELATED DECISIONS REGARDING YOUR CHILDREN.

15.3A No Liability for Data Loss

TO THE FULLEST EXTENT PERMITTED BY LAW, BUNNY HOPPER LABS INC. SHALL NOT BE LIABLE FOR ANY LOSS, CORRUPTION, DELETION, OR UNAUTHORIZED ACCESS TO YOUR USER CONTENT OR DATA, REGARDLESS OF THE CAUSE, INCLUDING BUT NOT LIMITED TO SERVER FAILURES, SOFTWARE ERRORS, THIRD-PARTY SERVICE OUTAGES, CYBERATTACKS, HUMAN ERROR, OR NATURAL DISASTERS. THIS LIMITATION APPLIES TO BOTH DIRECT AND INDIRECT DAMAGES.

15.4 Limitation of Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BUNNY HOPPER LABS INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF DATA, LOSS OF PROFITS, LOSS OF GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.5 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF BUNNY HOPPER LABS INC. FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO ROBIN BABY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED CANADIAN DOLLARS ($100.00 CAD).

15.6 Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS. NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Bunny Hopper Labs Inc., its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your User Content, including any data you submit about children
• Any medical or health-related decisions you make based on data, outputs, or information obtained through the Service
• Your infringement of any rights of any third party
• Any dispute between you and another caregiver or family member arising from shared access to data within the Service
• Your reliance on any AI-generated output of the Service, including but not limited to transcriptions, event extractions, Q&A answers, analytics insights, medication data, allergy information, dosage information, or any other output, whether or not such reliance resulted in a medical or health-related decision
• Any investigation, inquiry, or enforcement action by a governmental or regulatory authority arising out of or related to your use of the Service, your User Content, or your violation of any applicable law or regulation

This indemnification obligation shall survive the termination of these Terms and your use of the Service.

17. Termination

17.1 Termination by You

You may stop using the Service and delete your account at any time through the App's account settings. Upon account deletion, your User Content will be deleted in accordance with our Privacy Policy, subject to any legal retention requirements. Deleting your account does not automatically cancel any active subscription; you must cancel your subscription separately as described in Section 5.7.

17.2 Termination by Robin Baby

We may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice, including but not limited to situations where:

• You violate these Terms or any applicable law
• You engage in conduct that is harmful, fraudulent, or abusive
• Your account has been inactive for an extended period
• We are required to do so by law or court order
• We discontinue the Service or any part thereof

17.3 Effect of Termination

Upon termination of your account: (a) your right to use the Service immediately ceases; (b) we may delete your User Content after a reasonable retention period (not to exceed 30 days following termination, unless a longer period is required by law); and (c) any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 7, 8, 9, 10, 15, 16, 19, and 20.

17.4 Data After Termination

If we terminate or suspend your account, we will make commercially reasonable efforts to allow you to export your data before deletion, unless such access is prohibited by law or poses a security risk. You may contact us at hello@robinbaby.com to request data export.

18. Changes to Terms

18.1 Right to Modify

We reserve the right to modify these Terms at any time at our sole discretion. When we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Provide notice through the App (such as an in-app notification or banner) or via email to the address associated with your account
• For material changes, provide at least 30 days' notice before the changes take effect

18.2 Acceptance of Changes

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Service and delete your account before the changes take effect.

19. Governing Law and Dispute Resolution

19.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

19.2 Informal Resolution

Before filing any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") informally by contacting us at hello@robinbaby.com. We will attempt to resolve the Dispute informally within 60 days. If the Dispute is not resolved within 60 days, either party may proceed as set forth below.

19.3 Binding Arbitration

To the fullest extent permitted by applicable law, any Dispute that cannot be resolved informally shall be resolved exclusively through final and binding arbitration, rather than in court, except that: (a) either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights; and (b) claims that qualify may be brought in small claims court in the Province of Ontario.

For Users residing in Canada: Arbitration shall be administered by the ADR Institute of Canada ("ADRIC") under its Arbitration Rules then in effect, or if ADRIC is unable or unwilling to administer the arbitration, by another nationally recognized Canadian arbitration body. The arbitration shall be conducted by a single arbitrator, in the English language, in Kitchener, Ontario, Canada (or, at your election, by telephone, video conference, or based on written submissions).

For Users residing in the United States: Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator, in the English language (or, at your election, by telephone, video conference, or based on written submissions).

For Users residing outside Canada and the United States: Arbitration shall be administered by the International Centre for Dispute Resolution ("ICDR"), the international division of the AAA, under its rules then in effect, or by ADRIC, at our election.

The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, if you reside in a jurisdiction where mandatory pre-dispute arbitration clauses in consumer contracts are restricted or prohibited by law (including, without limitation, under the Ontario Consumer Protection Act, 2002), this arbitration provision shall not apply to you, and Disputes shall instead be resolved in the courts of the Province of Ontario.

19.4 Class Action Waiver

YOU AND BUNNY HOPPER LABS INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

Notwithstanding the foregoing, if you reside in a jurisdiction where class action waivers in consumer contracts are restricted or prohibited by law, this class action waiver shall not apply to you to the extent prohibited by such law.

19.5 Opt-Out of Arbitration

You may opt out of the arbitration and class action waiver provisions of this Section 19 by sending written notice to hello@robinbaby.com within 30 days of first accepting these Terms. Your notice must include your name, account email address, and a clear statement that you wish to opt out of arbitration. If you opt out, all Disputes will be resolved exclusively in the courts of the Province of Ontario or the Federal Court of Canada, as applicable, sitting in Toronto, and you consent to the exclusive jurisdiction of those courts.

19.6 Limitation on Time to File Claims

Any claim or cause of action arising out of or related to these Terms or the Service must be filed within two (2) years after the claim or cause of action arose, or such longer period as may be required by applicable law. Otherwise, such claim or cause of action is permanently barred.

20. General Provisions

20.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions.

20.2 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or policies published by us on the Service, constitute the entire agreement between you and Bunny Hopper Labs Inc. with respect to the Service and supersede all prior and contemporaneous agreements, representations, and understandings, whether written or oral.

20.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may freely assign or transfer these Terms, in whole or in part, without restriction and without notice to you. Any purported assignment in violation of this section shall be null and void.

20.5 Force Majeure

Robin Baby shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, power failures, internet outages, third-party service failures, or cyberattacks.

20.6 Notices

We may send you notices, including changes to these Terms, by email to the address associated with your account, by in-app notification, or by posting updates on the Service. You are responsible for keeping your email address current. Notices to us should be sent to hello@robinbaby.com.

20.7 No Third-Party Beneficiaries

These Terms are between you and Bunny Hopper Labs Inc. No third party shall have any rights under or be entitled to enforce these Terms, except as expressly provided herein.

20.8 Headings

The section and subsection headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

20.9 Relationship of the Parties

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Bunny Hopper Labs Inc.

20.10 Consent to Electronic Communications

By creating an account and using the Service, you consent to receive electronic communications from Robin Baby, including but not limited to: (a) service-related emails and notifications (such as account verification, security alerts, and technical notices); (b) communications about changes to the Service, these Terms, or our Privacy Policy; and (c) promotional communications about Robin Baby features, offers, and updates. You may opt out of promotional communications at any time by following the unsubscribe instructions in those communications or by contacting us at hello@robinbaby.com. You may not opt out of service-related communications, which are necessary for the operation of your account. This consent constitutes express consent for purposes of Canada's Anti-Spam Legislation (CASL) and any other applicable electronic communications laws.

20.11 Language

These Terms were drafted in English. If these Terms are translated into any other language for your convenience, the English-language version shall prevail in the event of any conflict or inconsistency between the English version and any translation.

21. Apple and Google-Specific Terms

21.1 Apple App Store

If you downloaded the App from the Apple App Store, the following additional terms apply:

• These Terms are between you and Bunny Hopper Labs Inc., not Apple Inc. ("Apple"). Apple is not responsible for the Service.
• Apple has no obligation to provide maintenance, support, or warranty for the Service.
• In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. Apple has no other warranty obligation with respect to the Service.
• Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including product liability claims, claims that the Service fails to conform to legal or regulatory requirements, or claims under consumer protection or similar legislation.
• In the event of any third-party claim that the Service infringes a third party's intellectual property rights, Apple will not be responsible for the investigation, defense, settlement, or discharge of such claim.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
• You represent that you are not located in a country subject to a U.S. Government embargo or Canadian sanctions under the Special Economic Measures Act, or designated as a "terrorist supporting" country, and you are not listed on any U.S. Government or Canadian Government list of prohibited or restricted parties.

21.2 Google Play

If you downloaded the App from Google Play, the following additional terms apply:

• These Terms are between you and Bunny Hopper Labs Inc., not Google LLC ("Google"). Google is not responsible for the Service.
• Google has no obligation to provide maintenance, support, or warranty for the Service.
• Google is not responsible for addressing any claims by you or any third party relating to the Service.

22. Contact Information

If you have any questions, concerns, or feedback about these Terms or the Service, please contact us:

Bunny Hopper Labs Inc.
Kitchener, Ontario, Canada
Email: hello@robinbaby.com
Website: www.robinbaby.com

For subscription-related issues, please contact Apple Support or Google Play Support directly, as applicable.

For privacy-related inquiries, please refer to our Privacy Policy or email us at hello@robinbaby.com.

These Terms of Use were last updated on April 7, 2026.

Copyright 2026 Bunny Hopper Labs Inc. All rights reserved.