Support

Common questions

Manage or cancel your subscription

Robin Baby Premium is billed through Apple or Google. Cancel any time before the next renewal date.

• iPhone / iPad: Settings → [your name] → Subscriptions → Robin Baby → Cancel.
• Android: Play Store → Menu → Subscriptions → Robin Baby → Cancel.

Cancellation takes effect at the end of the current billing period. You keep Premium access until then.

Restore a purchase on a new device

Open Robin Baby's Premium screen and tap "Restore". Make sure you're signed in to the same Apple ID or Google account that was used for the original purchase.

Refunds

All payments are processed by Apple or Google. We can't issue refunds directly. Request one here:

• Apple: reportaproblem.apple.com
• Google: Google Play refund request

Delete your account

You can delete your account from the app: Profile → Delete Account. This schedules your account for permanent deletion within 30 days. Cancellation of an active subscription is separate — see "Manage or cancel your subscription" above.

If you can't access the app, email us at hello@robinbaby.com from the address on your account and we'll handle it.

Export your data

Open Robin Baby → Profile → "Export Data" to download a CSV file of everything you've logged for a child. You can open it in Excel, Google Sheets or any spreadsheet app. CSV export is included in the free plan. If you can't get into the app, email hello@robinbaby.com from your account address and we'll send your data.

Family invitations and caregivers

Open Profile → Family → "Invite caregiver" to share access. Caregivers can view, log, and edit events for any child in your family. As the family admin you can revoke caregiver access at any time from the same screen.

Voice logging isn't working

Three things to check:

• Microphone permission is granted (Settings → Robin Baby → Microphone).
• You're connected to the internet — voice logging needs a network connection to transcribe.
• You're on Robin Baby Premium — voice and Ask are Premium features.

Push notifications

Notifications include trial reminders, sleep forecast nudges, and family activity. Enable or disable them in Settings → Robin Baby → Notifications, or per-category inside the app at Profile → Notifications.

Privacy and data

Robin Baby is built around your privacy. Read our full Privacy Policy for details on what we collect, who processes it, and how to exercise your rights.

Medical disclaimer

Robin Baby is a tracker, not a medical device. It does not diagnose or treat any condition. Always consult a qualified pediatrician for health questions. Full disclaimer in our Terms of Use.

Still need help?

Email us at hello@robinbaby.com. Please include the device you're using (e.g. "iPhone 15, iOS 18") and the email address on your account so we can find you quickly.